CO-MANAGED IT SERVICES
Co-Managed IT delivers our world-class Managed IT Services to your organization alongside your in-house IT department. We assist your IT team and provide valuable tools and resources that may be difficult to implement on their own. We also add capacity to your team to help them focus on serving your organization IT needs.
CO-MANAGED TOOLS
Your IT team will have access to our ticketing system, web-based knowledge management tool, and more to help them do their work faster and maximize the ROI of your IT spend.
HELP DESK
Mode5 offer help desk to help free up your internal IT resources that can be tailored to meet your needs. Whether you need Tier 3 escalation support, Tier 1 support to free up your IT department, or complete help desk outsource, we have you covered.
CENTRALIZED SERVICES
Our dedicated Network Operations Center offers world-class network monitoring and centralized service to assist your IT department. We can provide backup, cloud backup, endpoint protection, and more. Our centralized services drive down support ticket creation saving your entire organization time and money.
SECURITY AND COMPLIANCE
Mode5 has a suite of security and compliance services to help protect your organization and meet compliance requirements.
REPORTING & TRACKING
Mode5 offers a monthly report card of your network to report on its most critical processes. With the Mode5’s Executive Summary Report, you are regularly informed of work Mode5 has performed and the health of your network.